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About the tram

Dubai Tram is one of the safest modes of public transport in the world, designed to be an essential part of Dubai transport network. The tram service links Dubai Metro and the Palm Monorail and runs along Al Sufouh Road and Jumeirah Beach Road.

Train Structure

The Dubai Tram is considered the first tramway project outside Europe powered by a ground-based electric supply system extending along the track, thus obviating the need for catenary cables. It is also the world's first tramway that uses Platform Screen Doors in passenger stations fully aligned with the tram door's opening and shutting mechanism, providing maximum convenience, safety and security for passengers, and at the same time protecting the quality of the air-conditioning in the interior of both stations and carriages from external climatic conditions.

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Gold Class

Private cabins for gold class tickets holder only, that have wide leather seats and panoramic views

women and children section image

Women & Children

There are cabins designated for only women and children commuters.

Facilities & Equipment

Dubai Tram is a modern and fully automated rail system, providing a vast number of features and services for the convenience of the users. Apart from being the most convenient means of transportation, the highlights of the Dubai Tram service are the following:

Wi-fi on the move

Wi-fi on the move

Wi-Fi access throughout the Tram network. Complete mobile phone coverage across the entire network.

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Mobile Coverage

Complete mobile phone coverage across the entire network.

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Dedicated Tram Police

Dedicated Tram Police force to enforce rules

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Emergency Call Box

Emergency Call Box (ECB) available in each train and station.

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Radio Link

Integrated radio system between the Tram and emergency services.

Accessibility

Convenience and ease of use are the primary objectives of the Dubai tram, so it has been providing all the services that ensure greater comfort and easy accessibility for the all users.

Tactile Guidance Path

Tactile Guidance Path

Contrasting tactile guidance path for those with difficulty in seeing.

Platform Alerts

Platform Alerts

Platform alerts such as audible beeps when doors open and close and corresponding flashing light signals.

Wheelchair Access

Wheelchair Access

Dedicated spaces for wheelchair users on all trains.

Lift Access icon

Lift Access

Lift access available to all metro station levels.

Informative Displays

Informative Displays

Information displayed on screens throughout trains and stations.

Rules & Code of Conduct

Etiquette
  • 1

    Please don't push

  • 2

    Please respect personal space

  • 3

    Please move along the platform

  • 4

    Please give way to other people

  • 5

    Please move down into the cabins

  • 6

    Please allow passengers to get off the train before you get on

Baggage Policy

2Suitcases permitted per passenger

1 x Large Suitcase

Dimensions should not exceed
81cm x 58cm x 30cm

1 x Small Suitcase

Dimensions should not exceed
55cm x 38cm x 20cm

All luggage must be stowed in the dedicated luggage area, which can be found in each cabin.

Rules and Fines
AED 200
  • Using Public Transport and Public Transport Facilities and Services, or entry into/exit from areas where fare is applicable, without payment of the applicable fare.
  • Failure to present the Unified Card upon request.
  • Using a card designated for others.
  • Using an expired card.
  • Using an invalid card.
  • Selling nol Cards without prior permission from the Authority.
AED 500
  • Using Counterfeit card.
AED 100
  • Entry into restricted areas inside Public Transport and Public Transport Facilities and Services in violation of posted warning signs and boards.
  • Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.
  • Putting feet on seats.
AED 200
  • Selling or promoting, in any way goods and commodities inside Public Transport and Public Transport Facilities.
  • Failure to comply with the instructions of the inspectors or authorised personnel of the Authority or obstructing the performance of their duties.
  • Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.
AED 100
  • Causing a disturbance or inconvenience in any way to users of Public Transport and Public Facilities and Services.
  • Accessing or sitting in areas designated for specific categories.
  • Eating and Drinking in areas where eating and drinking are not allowed.
AED 300
  • Sleeping in passenger shelters or any place where sleeping is prohibited.
AED 2000
  • Damaging, vandalising or destroying equipment or seats on Public Transport and Public Transport Facilities and Services.
AED 100 per day & Up to 1000
  • Parking vehicles in areas designated for metro users for a period exceeding the permitted period.
AED 100
  • Bringing animals into Public Transport and Public Transport Facilities and Services, except guide dogs for blind persons.
AED 200
  • Spitting, littering, or performing any act that would compromise the cleanness of Public Transport and Public Transport Facilities and Services.
  • Smoking inside Public Transport and Public Transport Facilities and Services.
AED 100
  • Misusing lifts or escalators.
  • Boarding the Public Transport Facilities and Services by climbing or jumping.
  • Opening the doors or attempting to access or leave Public Transport while it is moving between stations and stops.
  • Carrying or using materials or equipment that may cause inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.
AED 200
  • Causing any distraction or obstruction to driver of Public Transport Facilities and Services while he is driving.
AED 500
  • Carrying Alcoholic beverages inside Public Transport and Public Transport Facilities and Services.
AED 1000
  • Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside Public Transport and Public Transport Facilities and Services.
AED 2000
  • Using any security or safety device or tool, including emergency exits where it is not necessary.
AED 500
  • Throwing or causing the throwing of waste on the tracks
AED 1000
  • Unauthorised access to prohibited zones
  • Crossing the tracks anywhere other than the designated areas
AED 2000
  • Interfering with or attempting to interfere with the operation of the tram or affect its safety or the safety of its infrastructure
AED 3000
  • Unauthorised interception of the tram on the tracks
Unaccompanied Minors Policy:
  • Below 8 years: It is recommended to use public transportation accompanied with adults.
  • Between 8 to 11 years: a permit to be issued by their parents except for inter-city busses.
  • From 12 years and above: It is permitted to travel on public transportation without the company of adults.

RTA mobile apps

RTA strives to make you happy. It aims to support Dubai’s transformation into a smart city and foster its strategic goals. To achieve that, RTA provides a fast and easy access to its services via smart applications designed to meet your needs.

See more RTA apps

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